Ravenbrook / Projects / Perforce Defect Tracking Integration / Issues

P4DTI issue job000392

TitleMysterious failure if you turn off "accept info from browser" in TeamTrack
Statusclosed
Priorityessential
Assigned userGareth Rees
OrganizationRavenbrook
DescriptionIf you've turned off the "Accept Info From Browser/Header" setting in TeamTrack then the replicator will fail to connect to the TeamTrack server.
The error message is as follows:
TeamShare API error: SOCKET_READ_ERROR: Authentication Failed. No user information.
AnalysisWhen the "Accept Info From Browser/Header" setting is turned off, the TeamTrack server will not accept authentication information from the HTTP header. This is OK for ordinary users because TeamTrack can also get authentication information from cookies. However, the API only sends authentication information via the HTTP header.
See Support for solution. This also needs to go in section 11.3 of the AG.
How foundcustomer
Evidence<http://info.ravenbrook.com/mail/2001/09/11/16-07-18/0.txt>
<http://info.ravenbrook.com/mail/2001/09/12/10-10-36/0.txt>
<http://info.ravenbrook.com/mail/2001/09/12/19-54-00/0.txt>
Observed in1.1.6
Introduced in1.1.2
Created byGareth Rees
Created on2001-09-13 13:54:14
Last modified byGareth Rees
Last modified on2001-12-10 19:56:07
History2001-09-13 GDR Created.
Support

Advice for all releases.

Symptoms. The P4DTI fails to start and produces the error message TeamShare API error: SOCKET_READ_ERROR: Authentication Failed. No user information..

Cause. TeamTrack is not accepting authentication information from the HTTP header because the TeamTrack administrator has turned off this feature.

Solution. Turn on the "Accept Info From Browser/Header" setting (in the TeamTrack Administrator, choose "Settings" from the "Options" menu; choose the "Server" tab; turn on the "Accept Info From Browser/Header" checkbox). Note that you do not have to turn off "Accept Info From Form/URL/Cookie". If both boxes are checked, TeamTrack will try to get the authentication information from a cookie first, then it will try the HTTP header.

Fixes

Change Effect Date User Description
22452 closed 2001-09-13 14:13:42 Gareth Rees Added TeamTrack error message "SOCKET_READ_ERROR: Authentication Failed. No user information." to troubleshooting section.